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DAMAGE MANAGEMENT

STREAMLINING THE ENTIRE DAMAGE PROCESS

FLINZ revolutionizes damage management for fleet owners and leasing companies by taking control from the moment an incident occurs. Our comprehensive approach treats damage flows like energy streams — measurable, manageable, and optimizable.

Key Benefits

Reduced Vehicle Downtime: Get vehicles back on the road faster with our streamlined repair process
Lower Repair Costs: Benefit from our network of vetted repair shops and continuous benchmarking
Complete Driver Support: From incident reporting to repair completion, we handle everything
Full Transparency: Real-time updates and comprehensive reporting throughout the process

OUR APPROACH: REPAIR MANAGEMENT EXCELLENCE

FLINZ takes control from the moment of an accident, maintaining digital oversight of the entire process. We've built a community of partner suppliers dedicated to providing the best service for our clients, covering everything from initial driver contact to repair, expertise where needed, and claim settlement.

Classic Citroën DS car parked on a street, representing timeless automotive design and care

The FLINZ Damage Management Process: Combining classic craftsmanship with modern efficiency

HOW IT WORKS

1. Incident Reporting and Driver Care

Our process begins with driver-focused support. Damage can be reported through various channels, preferably via the connected vehicle. We provide proactive service through our Driver Care team, which is established in each country and aligned with the local language.

2. Seamless Coordination

The FLINZ IT platform connects people and their applications within our ecosystem, enabling swift collaboration between companies with notifications sent to the driver and/or fleet manager at relevant moments.

3. Optimized Repair Network

FLINZ establishes its own repair network in each country and organizes intelligent steering of the damage flow within this network. If necessary, a specific network per client can be added to the FLINZ network. We closely monitor costs, turnaround times, and customer satisfaction.

STAKEHOLDER EXPERIENCE

Driver Experience

Immediate support after an incident, clear communication throughout the process, and minimal disruption to their schedule.

Fleet Manager Experience

Complete visibility into all damage cases, predictable costs, and reduced administrative burden.

Repair Shop Experience

Streamlined communication, clear expectations, and fair benchmarking based on quality and efficiency.

THE FLINZBOX PLATFORM ADVANTAGE

Our damage management solution is powered by the FLINZBOX platform — a centralized technological ecosystem that connects all stakeholders in the repair process. This platform ensures:

Real-time communication between drivers, fleet managers, repair shops, and insurers
Automated workflows that reduce administrative burden and human error
Data-driven insights for continuous improvement of the repair process
Complete transparency with detailed reporting and status updates

"Be in the driver's seat"

Take control of your damage repair costs and processes with FLINZ's comprehensive damage management solution.

READY TO TRANSFORM YOUR DAMAGE MANAGEMENT?

Discover how FLINZ can help you reduce vehicle downtime, lower repair costs, and provide a seamless experience for your drivers. Contact our team today to learn more about our damage management solution.